At Nira Collections, we perform strict quality checks before shipping to ensure you receive the finest pieces. We gladly offer replacements or refunds in the rare event that a product arrives damaged or incorrect. To help us process this smoothly, a valid unboxing video is mandatory: • Start recording within 24 hours of delivery, before opening the parcel. • Show the package clearly from all 4 sides (360°), including the courier tracking ID label. • The video must be clear, continuous, and completely unedited without any cuts. • Use both hands carefully while opening to avoid any accidental damage. Please reach out to us with your unboxing video within 24 hours of delivery. This policy is applicable across all our collections, including sarees, kurtis, and jewellery. (Please note: Minor colour variations may appear due to differences in screen resolutions).